Reference

How iplay Handles Your Privacy

We built this policy so you know exactly what happens with your information when you open an account, deposit through bKash, Nagad or Rocket, or contact our support channels.

Data Collection ScopeAccount-Level ProtectionbKash & Nagad ContextYour Rights ExplainedRetention Periods

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information, want to request a data copy, or need something corrected or removed, reach out through any of the channels below. Our team handles privacy-related requests with priority routing so your query lands with the right people quickly.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We take specific, practical steps to keep your account data secure and your rights accessible. Each point below covers a different angle of how your information moves through iplay — from the moment you create an account to the point you ask us to remove it.

Encryption in Transit

Every data exchange between your device and our servers travels through encrypted channels. Whether you are logging in from Dhaka or processing a Nagad withdrawal, the connection stays protected from interception throughout the entire session.

Cookie Usage

We use cookies to maintain your login session, remember device preferences, and understand which platform areas you visit most. You can clear cookies through your browser settings at any time, though this may require you to log in again on your next visit.

Account Security Layers

Your account is protected by verification steps tied to your registered phone number. When you log in from a new device or request a withdrawal, we confirm your identity through your mobile number before any action completes on your account.

Data Retention Windows

We keep your data active while your account is open. After you close your account, we retain records for a defined period to meet any outstanding obligations. Once that window passes, personal data is permanently removed from our active systems.

Third-Party Sharing Limits

We share data only with payment partners processing your bKash, Nagad or Rocket transactions and with verification services confirming your identity. No personal information goes to advertisers, data brokers or any party outside operational necessity.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your records entirely. Submit your request through live chat or email, verify your identity, and we process the action within the timeframe communicated during confirmation.

What This Privacy Policy Covers

iplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to all personal information you share with iplay — whether through account registration, identity verification, deposits via bKash, Nagad or Rocket, withdrawal requests, or communication with our support team. We collect data you provide directly (name, phone number, email, payment details) and

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data generated by your activity on our platform (login timestamps, device identifiers, session duration, pages visited). We use this information to operate your account, process transactions through your chosen mobile wallet, verify your identity as required, communicate service updates, and improve platform performance. We do not
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sell your personal data to third parties. Sharing occurs only where operationally necessary — payment processors handling your bKash or Nagad transfer, identity verification partners, or where disclosure is required by applicable law in your jurisdiction. Access to our platform and its features depends on your
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local law and eligible regions. We retain your data for as long as your account remains active and for a defined period after closure to meet legal and operational obligations. You can request a copy of the data we hold, ask for corrections, or request deletion
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subject to regulatory requirements. All requests go through the contact paths listed on this page. We update this policy when our practices change and notify you through your registered contact method.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at iplay

Below are the questions we hear most from account holders about how their personal information is handled. Each answer is specific to this privacy policy and the way iplay operates in eligible regions under applicable local law.

We collect your name, phone number, email address, and the payment method you choose — whether bKash, Nagad or Rocket. We also record your device type and login timestamps. This information lets us operate your account and process transactions securely.

No. We share information only with payment processors handling your mobile wallet transactions and identity verification partners. We do not sell or provide your data to advertisers, marketing companies or data brokers under any circumstances.

Open live chat or send an email to our support team asking for a data export. After verifying your identity through your registered phone number, we compile and deliver a copy of all personal information associated with your account.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we begin the removal process. Some records may be retained briefly to meet legal obligations, after which everything is permanently erased from active systems.

We use session cookies to keep you logged in and preference cookies to remember your device settings. You can clear or block cookies through your browser at any time. Blocking session cookies means you will need to log in again each visit.

Transaction data between your device and our servers is encrypted end-to-end. We do not store your full mobile wallet PIN or credentials. Only the reference details needed to match your deposit or withdrawal to your account are retained.

Yes. When we update this policy, we send a notification to your registered email or phone number before the changes take effect. The updated policy is also published on this page with the revision date clearly shown at the top.

Access to our platform and data processing depend on your local law and eligible regions. We follow applicable regulations for data protection in the jurisdictions where we operate, and your rights under those frameworks remain accessible through our support channels.

After account closure, we retain your records for a defined period to satisfy any outstanding legal or operational requirements. Once that retention window ends, all personal data linked to your account is permanently deleted from our active databases.

When a new device is detected, we trigger an identity verification step through your registered phone number. This prevents unauthorised access to your account. Once confirmed, the new device is recognised for future sessions without repeating the full check.

How iplay Handles Your Privacy

How to Reach Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit

Cookie Usage

Account Security Layers

Data Retention Windows

Third-Party Sharing Limits

Requesting Changes or Deletion

Common Questions About Your Data at iplay

01 What personal data does iplay collect when I register?

02 Does iplay share my data with advertisers or third parties?

03 How can I request a copy of the data iplay holds about me?

04 Can I delete my account and all associated data?

05 What cookies does iplay use and can I control them?

06 How does iplay protect my payment information when I use bKash or Nagad?

07 Will iplay notify me if the privacy policy changes?

08 Does local law affect how my data is handled?

09 How long does iplay keep my data after I close my account?

10 What happens if I log in from a new device?

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