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Terms Conditions That Govern Your iplay Account

These Terms & Conditions set out the rules between you and us whenever you access iplay, hold an account, place funds through bKash, Nagad or Rocket, or use any part of the platform.

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How These Terms Apply to You

iplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening or continuing to hold an account on iplay, you confirm that you have read, understood, and accepted every clause in these Terms & Conditions. This agreement becomes effective the moment you complete registration and remains in force for as long as your account exists.

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We may update these terms at any time. When we do, the revised version is posted on this page with a new effective date, and continued use of your account after that date means you accept the changes. If you disagree with an update, your remedy
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is to close your account before the new terms take effect. These terms cover account creation, identity verification, deposit and withdrawal rules, acceptable conduct, intellectual property, limitation of liability, and dispute resolution. They also reference our Privacy Policy and any supplementary rules that apply to specific
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promotions or features — those documents form part of this agreement. Eligibility to hold an account depends on your jurisdiction and applicable local law; we do not guarantee access from every location. You are solely responsible for determining whether accessing iplay is lawful where you reside.
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If we identify that you are accessing the platform from a restricted territory, we reserve the right to suspend or close your account and return eligible funds according to our standard process.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Data, Security, and Your Rights Under These Terms

We take specific, practical steps to protect your account information and ensure your rights under these Terms & Conditions are enforceable. Below are the key areas where our obligations and your rights intersect — from how long we keep your records to how you can request changes.

Data Retention

We retain account data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce these terms. You can request deletion after closure through our support channels.

Cookie Usage

iplay uses cookies to maintain your login session, remember device preferences, and measure platform performance. These terms require you to accept functional cookies when accessing the platform; preference cookies are optional and adjustable in your settings.

Account Security

Your login credentials, OTP codes, and bKash or Nagad PIN are your responsibility. We never ask for your mobile wallet PIN. If you suspect unauthorised access, contact support immediately — under these terms, you bear liability for activity before you notify us.

Verification Process

We may request identity documents at registration or before processing a withdrawal. This is part of our obligations under these terms. Failure to provide valid documents within the stated period may result in account restriction or closure.

Requesting Changes

You have the right to update personal details — name, phone number, email — through your dashboard or by contacting support. Certain changes, like the mobile wallet linked to your account, require re-verification before taking effect under these terms.

Dispute Resolution

If you believe a term has been applied unfairly, submit a formal complaint via email or the dashboard. We acknowledge complaints within a reasonable timeframe and aim to resolve them directly. These terms do not remove any rights you hold under applicable local law.

POLICY CONTACT PATHS

Where to Reach Us About These Terms

If anything in these Terms & Conditions is unclear or you need to exercise a right described here — such as requesting account closure, disputing a decision, or asking for data removal — reach out through one of the channels below. We handle policy queries with the same priority as account or payment issues.

Live Chat Open the chat widget from any page on iplay. Our support agents handle terms-related questions directly, including disputes over account status, withdrawal holds, or verification requirements. Available around the clock for account holders.

Email Send your query to our support address found in the Contact section of your account dashboard. Use email when you need to attach documents — identity verification files, screenshots of a disputed transaction, or a formal request under these terms.

Account Dashboard Your dashboard includes a dedicated section for submitting formal requests: account closure, data export, or objection to a terms update. Requests submitted here are logged with a reference number you can track until resolution.

Common Questions About Our Terms & Conditions

Below are answers to the questions account holders ask most often about these Terms & Conditions. If your question is not covered, reach out through live chat or email.

They bind you the moment you complete registration on iplay. By creating an account and funding it via bKash, Nagad, or Rocket, you confirm acceptance. If you have not read them, you remain bound — the obligation is on you to review before signing up.

We post updated terms on this page with a new effective date. Continued use of your account after that date constitutes acceptance. We may also notify you via email or dashboard alert for material changes, but the posted version is always the authoritative one.

Where possible, eligible remaining funds are returned via the same mobile wallet you used for your last deposit — bKash, Nagad, or Rocket. If return is not possible due to legal restrictions or verification failure, we hold funds in accordance with applicable law.

No. These terms restrict each person to a single account. If we detect duplicate accounts, we reserve the right to close the newer account, void any pending transactions, and consolidate funds into the original — or close both if fraud is suspected.

Submit a closure request from your account dashboard or via email to support. Once processed, remaining eligible funds are returned to your linked mobile wallet. The closure is permanent — you would need to register fresh if you wish to return later.

Eligibility depends on your local law and the regions we currently support. You must meet the minimum age required by your jurisdiction. We do not verify local laws on your behalf — that responsibility sits with you as the account holder.

We collect registration details, transaction records, device and session information, and any documents you submit for verification. Our Privacy Policy — referenced in these terms — gives the full breakdown, including how long each data type is retained.

Yes. Submit a formal complaint through your dashboard or email. We log every complaint with a reference number and respond within a reasonable period. If you are unsatisfied with the outcome, your rights under applicable local law remain unaffected.

Partially. General rules about eligibility, conduct, and liability apply to all platform activity. However, each promotion has its own supplementary rules — those are displayed on the promotion page and form part of these terms by reference.

You must keep your password, OTP, and mobile wallet PIN confidential. Under these terms, any activity on your account before you notify us of unauthorised access is your responsibility. Change your password immediately if you suspect a compromise.

Terms Conditions That Govern Your iplay Account

Data, Security, and Your Rights Under These Terms

Data Retention

Cookie Usage

Account Security

Verification Process

Requesting Changes

Dispute Resolution

Where to Reach Us About These Terms

Common Questions About Our Terms & Conditions

01 When do these Terms & Conditions become binding on me?

02 Can iplay change these terms without telling me?

03 What happens to my funds if my account is closed for a terms breach?

04 Am I allowed to hold more than one account?

05 How do I close my account voluntarily under these terms?

06 Who is eligible to hold an iplay account?

07 What data does iplay collect under these terms?

08 Can I dispute a decision made under these terms?

09 Do these terms cover promotional offers and bonuses?

10 What obligations do I have regarding my login credentials?

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